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Help and Support

The Help and Support section ensures that every Forest Stack user, whether a new registrant, a provider, or an organisation manager has access to clear guidance, responsive assistance, and reliable troubleshooting resources. It brings together all support mechanisms in one place, from quick self-help tools to structured grievance redressal, enabling users to resolve issues efficiently and continue engaging with the platform smoothly.

FAQs

The FAQs serve as the first point of assistance, offering immediate answers to common questions related to:

  • Login and account management
  • Datasets, models, and use cases
  • Organisational workflows
  • General platform usage

These quick-reference guides help users troubleshoot minor issues independently.

Grievance Management

For more personalised or complex concerns, the platform includes a dedicated Grievance Management system powered by osTicket. Users can:

  • Raise support tickets
  • Track ticket status
  • Communicate directly with support teams

This structured process ensures transparency, timely responses, and consistent support for issues such as access difficulties, content-related queries, or technical problems.

User Manual

The User Manual complements FAQs and ticketing by offering a comprehensive, step-by-step reference for:

  • Onboarding and registration
  • Asset contribution workflows
  • Role and organisation management

It serves as an in-depth guide for users seeking to understand platform processes more thoroughly.

A Reliable Support Ecosystem

Together, these resources provide a robust, guided, and accountable support experience. By empowering users to troubleshoot, escalate issues when necessary, and gain clarity on platform workflows, Forest Stack strengthens user trust and enhances overall platform usability.